This English translation is for information purposes only. Only the original German version is legally binding.

General Information

The following information gives you a simple and clear overview of what happens with your personal data when you visit our website. Personal data is defined as all data by which you can be identified personally. Detailed information on the issue of data protection can be found in the Privacy Policy following this text.

Data Collected on our Website

Who is responsible for the collection of data on this website? 

The responsible body for the data processing for this website is the website operator. Contact details for the website operator can be found in the Legal Notice of this website.

How do we collect your data?

On the one hand, your data is collected when you provide us with it. This can include data which you have filled in in a contact form, for example.

Other data is automatically recorded by our IT systems when you visit our website. This is mainly technical data (e.g. Internet browser, operating system or time of day when the website was accessed). This data is collected automatically, as soon as you visit our website.

What do we use your data for?

Some of the data is collected in order to ensure the error-free provision of the website. Other data can be used to analyse your user-behaviour.

What are your rights in connection with your data? 

You have the right at any time to obtain information from us free of charge relating to the source of your personal data, the recipients of your personal data and the purpose for which your personal data is stored. You also have the right to demand the correction of incorrect personal data, that we block or restrict processing of your personal data or that we delete this data. In order to do this, or if any other questions arise regarding data protection, you can contact us at any time using the address provided in the Legal Notice. Furthermore, you also have the right to lodge a complaint with the relevant supervisory authority.

You also have the right to demand restrictions in the processing of your personal data in certain circumstances. You can find detailed information on this in the Privacy Policy under “The Right to Restrict the Processing of your Data”.

Analysis Tools and Tools from Third Party Providers

When you visit our website, your browsing habits can be statistically evaluated. This happens primarily through the use of “cookies” and so-called analysis programmes. The analysis of your browsing habits is anonymous as a general rule; the browsing habits cannot be traced back to you personally.

You can object to this analysis or prevent it by avoiding using particular tools. Detailed information on these tools and on procedures available for objection can be found in the following Privacy Policy.

1. General Information and Mandatory Information

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data with confidentiality and in compliance with the legal data protection regulations and with this Privacy Policy.

When you use this website, various pieces of personal data are collected. Personal data is defined as all data by which you can be identified personally. This Privacy Policy explains which data we collect and what we use it for. It also explains how and to what purpose personal data is collected.

We would like to point out that transmission of data on the Internet (e.g. when you communicate by e-mail) can expose your data to security gaps. It is not possible to protect your data completely from access or interception by third parties.

Information on the Responsible Body

The body responsible for the collection and processing of personal data for this website is:

Bayreuth Marketing & Tourismus GmbH
Opernstraße 22
D- 95444 Bayreuth
Tel.: +49 (0) 921/ 885-757
Fax: +49 (0) 921/ 885-97 41
https://www.bayreuth-tourismus.de
Telephone: +49 921 / 88588
E-mail:

The “responsible body” is the natural person or legal entity who/which either alone or together with others takes decisions regarding the purpose and means of processing personal data (e.g. names, e-mail addresses and other similar pieces of information).

Legally Required Data Protection Supervisor

We have appointed the following Data Protection Supervisor, who is responsible for the data protection affairs of our company.

RT Data & IT Consulting GmbH
Gravenreutherstr. 2
95445 Bayreuth

https://rtdata-it.de
Telephone: +49 921/78944-0
E-mail:

Revoking your Consent for the Processing of your Personal Data

Many data processing operations are only possible with your explicit consent. You have the right to revoke consent you have previously given at any time. You can do this simply by writing us an informal e-mail. The lawfulness of any data processing carried out prior to you revoking your consent remains unaffected by the revocation.

Right of Objection to Data Collection in Special Cases and to Direct Advertising

(Article 21 GDPR)

If the data processing occurs on the basis of Art. 6(1)(e) or Art. 6(1)(f) of the EU General Data Protection Regulation (GDPR), you have the right at any time, for reasons which may arise from your special situation, to lodge an objection to the processing of your personal data. This is also valid for “profiling” which is carried out on the basis of these clauses. Information regarding the legal basis on which each respective data processing operation is carried out can be taken from this Privacy Policy. If you lodge an objection, we will no longer process the personal data concerned, unless we can provide compelling, legitimate reasons for processing this data, which are deemed greater than your interests, rights and freedoms, or unless the processing is necessary for the assertion, exercise or defence of legal claims (objection according to Art. 21(1) GDPR).

If your personal data is processed in order to conduct direct advertising activities, you have the right at any time to lodge an objection to the processing of your personal data for the purposes of this kind of advertising activity; this also applies to “profiling” if it is carried out in connection with such direct advertising activities. If you lodge an objection, from that point in time your personal data will no longer be used for purposes relating to direct advertising. (Objection under Art. 21(2) GDPR)

Right to lodge a complaint with the relevant supervisory authority

Where the terms set out in the GDPR have been violated, the parties concerned have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work, or the place in which the alleged infringement took place. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to request the disclosure of data which we have processed with your consent, or in connection with the fulfilment of a contract, either to you yourself, or to a third party, in a conventional, machine-readable format. If you request the direct transmission of the data to another responsible party, this will only occur where technically possible.

SSL and TLS Encryption

For security reasons and in order to protect the transmission of confidential content, such as orders or queries and requests that you send to us as website operator, this page uses either SSL or TLS encryption. An encrypted connection can be recognised by that fact that the address field of the browser changes from “http://” to “https://” and by the padlock symbol in your browser field.

When SSL or TLS encryption is active, the data that you transmit to us cannot be read by third parties.

Information, Objections to Processing, Deletion and Correction

Within the framework of the applicable legal provisions, you have to right to information at any time and free of charge about personal data saved concerning you personally, about its origin and recipients, and about the purposes for which is it processed. In certain cases you may also have the right to the correction, to object to the processing or to demand deletion of this data. In this regard, and also regarding further questions on issues connected with personal data, you can contact us at any time using the address provided in the Legal Notice (Impressum).

Right to the Restriction of Processing

You have the right to demand restrictions in the processing of your personal data. In order to do so you can contact us at any time using the address provided in the Legal Notice (Impressum). The right to a restriction in the processing of personal data exists in the following cases:

If you contest the correctness of the personal data which we have saved concerning your person, we generally require some time to verify this. For the time we need for verification, you have the right to demand restrictions in the use of your personal data.

If your personal data has been processed or is being processed unlawfully, you can demand that there are restrictions to how this data is processed rather than demanding that it be deleted.

If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to demand restrictions in processing rather than the deletion of your personal data.

If you lodge an objection under Art. 21(1) GDPR, your interests and our interests must first be weighed up against each other. For the period of time until a decision has been taken as to whose interests prevail, you have the right to demand restrictions in the processing of your personal data.

If you have restricted the processing of your personal data, this data can only be processed (except for saving the data) with your permission, or in order to assert, exercise or defend legal claims, or in order to protect the rights of another natural person or legal entity or for reasons of an important public interest pertaining to the European Union or one of its Member States.

Objection to Advertising E-mails

The use of the contact details published as part of the Legal Notice (Impressum) for the purpose of sending any advertising or information material we have not explicitly requested is hereby explicitly prohibited. The site operators explicitly reserve the right to take legal action in the case of unsolicited sending of advertising information, such as via spam e-mails.

 

2. Data Processing on our Website

Cookies

The pages of this website use so-called “cookies”. Cookies do not damage your computer in any way and do not contain any viruses.  Cookies serve the purpose of making our website more user-friendly, more effective and more secure. Cookies are small text files which are placed on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. These are automatically deleted after your visit. Other cookies remain saved on your terminal until you delete them. These cookies make it possible for us to recognize your browser the next time you visit.

You can configure your browser to notify you when it places cookies and to accept cookies only on a case-by-case basis, generally not to accept cookies, or only to accept them in particular cases, or to delete cookies automatically when you close your browser. If cookies are deactivated, your use of this website may be compromised.

Cookies needed to perform electronic communication processes, or to provide certain functions you would like to use (e.g. shopping basket) are saved on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the saving of cookies, in order to ensure the error-free performance of his/her services. Where other cookies are saved (e.g. cookies for the analysis of your browsing behaviour), these are dealt with separately in this Privacy Policy.

Server Log Files

The provider of this website collects and saves information in so-called server log files, which are transmitted to us automatically by your browser. These are:

• Type and version of browser used
• Operating system
• Referrer
• URL
• Host name of the accessing computer
• Time of the server request
• IP address.

None of this data will be merged with data from other data sources.

This data is recorded on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in a representation of his website free of technical errors and in the optimization of his website – the server log files must be recorded in order to enable this.

Enquiries by E-mail, Telephone or Telefax

If you contact us by e-mail, telephone or fax, your enquiry including all of the personal data involved (name, enquiry) will be saved and processed in order to process your request. This data will not be passed on to third parties without your consent.

The processing of this data is carried out on the basis of Art. 6(1)(b) GDPR, as long as your enquiry is in connection with the fulfilment of a contract or necessary in order to carry out pre-contractual measures. In all other cases, the processing is carried out on the basis of your consent (Art. 6 (1)(a) GDPR) and / or on the basis of our legitimate interests (Art. 6(1)(f) GDPR), as we have a legitimate interest in the effective processing of enquiries addressed to us.

The data you send to us via a contact request remain with us until you ask us to delete them, revoke your consent to the data being saved, or the purpose for which the data is saved no longer exists (e.g. after the handling of your request has been completed). Mandatory legal provisions – especially those concerning legal retention periods – remain unaffected by this.

3.Analytical Tools and Advertising

Google Analytics (with anonymization function)

The controller has integrated the Google Analytics component (with anonymization function) on this website. Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, among other things, data about the website from which a data subject came (the so-called referrer), which subpages were accessed, or how often and for how long a subpage was viewed. A web analysis is mainly used to optimize a website and for cost-benefit analysis of Internet advertising.

The operating company of the Google Analytics component is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

The data controller uses the “_gat._anonymizeIp” suffix for web analytics via Google Analytics. Through this addition, Google truncates and anonymizes the IP address of the data subject’s internet connection if access to our website is made from a member state of the European Union or from another contracting state of the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the flow of visitors to our website. Google uses the data and information obtained to evaluate the use of our website, to compile online reports for us that show the activities on our website, and to provide other services related to the use of our website.

Google Analytics sets a cookie on the data subject’s IT system. What cookies are has already been explained above. By setting the cookie, Google is enabled to analyze the use of our website. Each time one of the individual pages of this website is accessed, which is operated by the party responsible for processing and on which a Google Analytics component has been integrated, the Internet browser on the data subject’s information technology system is automatically prompted by the respective Google Analytics component to transmit data to Google for the purpose of online analysis. As part of this technical process, Google receives personal data, such as the IP address of the data subject, which Google uses, among other things, to track the origin of visitors and clicks and to enable commission billing.

Personal information, such as the time of access, the location from which access originated, and the frequency of visits to our website by the data subject, are stored using cookies. With each visit to our website, this personal data, including the IP address of the internet connection used by the data subject, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may share this personal data collected through the technical process with third parties.

The data subject may prevent the setting of cookies through our website as stated above at any time by adjusting the settings of the Internet browser used and thus permanently object to the setting of cookies. Such an adjustment to the internet browser used would prevent Google from collecting data on the affected person’s information technology system. Additionally, a cookie already set by Google Analytics can be deleted at any time through the internet browser or other software programs.

Furthermore, the data subject has the possibility of objecting to the collection of the data generated by Google Analytics relating to the use of this website and the processing of this data by Google and to prevent such. To do this, the affected person must download and install a browser add-on from the link https://tools.google.com/dlpage/gaoptout. This browser add-on notifies Google Analytics via JavaScript that no data and information about visits to websites may be transmitted to Google Analytics. The installation of the browser add-on is considered an objection by Google. If the data subject’s information technology system is later deleted, formatted, or reinstalled, the data subject must reinstall the browser add-on to disable Google Analytics. If the browser add-on is uninstalled or disabled by the data subject or another person in their sphere of control, it is possible to reinstall or reactivate the browser add-on.

For more information and the applicable data protection provisions of Google, please visit https://www.google.de/intl/de/policies/privacy/ and http://www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail at this link: https://www.google.com/intl/de_de/analytics/.

Facebook Pixel Privacy Policy

We use Facebook’s pixel on our website. We have implemented a code on our website for this purpose. The Facebook pixel is a snippet of JavaScript code that loads a collection of functions that Facebook can use to track your user actions if you came to our website via Facebook ads. For example, if you purchase a product on our website, the Facebook pixel is triggered and stores your actions on our website in one or more cookies. These cookies allow Facebook to match your user data (customer data such as IP address, user ID) with the data from your Facebook account. Then Facebook deletes this data again. The data collected is anonymous and not accessible to us, and is only used for advertising purposes. If you are a Facebook user and logged in, your visit to our website will automatically be associated with your Facebook user account.

We want to show our services or products only to those people who are really interested in them. With the help of Facebook pixels, our advertising measures can be better tailored to your wishes and interests. This way, Facebook users (if they have allowed personalized advertising) will see relevant ads. Facebook also uses the collected data for analysis purposes and its own advertisements.

Below, we show you the cookies that were set by embedding the Facebook pixel on a test page. Please note that these are just example cookies. Different cookies are set depending on the interaction on our website.

Name: _fbp
Value: fb.1.1568287647279.257405483-6311245569-7
Purpose: This cookie is used by Facebook to display advertising products.
Ablaufdatum: after 3 months

Name: fr
Value: 0aPf312HOS5Pboo2r..Bdeiuf…1.0.Bdeiuf.
Purpose: This cookie is used to ensure that Facebook pixels function properly.
Date of expiry: after 3 months

Name: comment_author_50ae8267e2bdf1253ec1a5769f48e062311245569-3
Value: Name des Autors
Purpose: This cookie stores the text and name of a user who leaves a comment, for example.
Date of expiry: after 12 months

Name: comment_author_url_50ae8267e2bdf1253ec1a5769f48e062
Value: https%3A%2F%2Fwww.testseite…%2F (URL des Autors)
Purpose: This cookie stores the website URL that the user enters in a text box on our website.
Date of expiry: after 12 months

Name: comment_author_email_50ae8267e2bdf1253ec1a5769f48e062
Value: E-Mail-Adresse des Autors
Purpose: This cookie stores the user’s email address if they have provided it on the website.
Date of expiry: after 12 months

Note: The cookies mentioned above refer to individual user behavior. Especially when it comes to the use of cookies, changes at Facebook can never be ruled out.

If you are logged in to Facebook, you can manage your ad settings yourself in the Facebook Ads Manager. If you are not a Facebook user, you can generally manage your usage-based online advertising at http://www.youronlinechoices.com/de/praferenzmanagement/. There you have the option to deactivate or activate providers.

If you want to learn more about Facebook’s data protection, we recommend the company’s own data policy at https://www.facebook.com/policy.php.

Facebook Automatic Extended Sync Privacy Policy

We have also activated the automatic advanced matching (engl. Automatic Advanced Matching) function as part of the Facebook pixel. This pixel function allows us to send hashed emails, names, gender, city, state, zip code, and birth date or phone number as additional information to Facebook, provided you have made these data available to us. This activation allows us to tailor our advertising campaigns on Facebook even more precisely to people who are interested in our services or products.

Source: This paragraph was created with the Privacy Policy Generator by AdSimple in cooperation with 123familie.de

Matomo (formerly Piwik)

This Website uses the open source web analysis service Matomo. Matomo uses so-called “cookies”. These are text files which are saved on your computer and which allow the analysis of websites you have visited. In order to do so, the information generated by the cookie about the use of this website is saved on our server. IP addresses are anonymized before the information is saved.

Matomo cookies remain on your terminal until you delete them.

The saving of Matomo cookies and the use of this analytical tool is carried out on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in an anonymized analysis of users’ behaviour, in order to optimize his website and his advertising activities.

The information generated by the cookie about the use of this website is not passed on to third parties. You can prevent the saving of cookies by making the appropriate adjustments to your browser settings; however, we would like to point out that if you do so, you may not be able to make full use of all of the functions on this website.

If you do not consent to the storing and use of your personal data, you can deactivate the storage and use here.

In this case, an opt-out cookie will be placed on your browser that prevents Matomo from saving your user data. If you delete your cookies, this will also result in your Matomo opt-out cookie being deleted. The opt-out then has to be reactivated when the site is visited again.

4.Newsletter

Newsletter Data

If you would like to receive the newsletter offered on the website, we require your e-mail address as well as information that allows us to check that you are the owner of this e-mail address and agree to receiving the newsletter. Additional data is not required, or is provided on a voluntary basis. This data is used exclusively in order to send the requested information and is not passed on to third parties.

The processing of the data entered into the newsletter registration form is carried out exclusively on the basis of your consent (Art. 6(1)(a) GDPR). Permission given to us to save your data and your e-mail address, and to use them in order to send you the newsletter can be revoked at any time, for example, via the “unsubscribe” link in the newsletter. The lawfulness of any data processing activities carried out prior to you revoking your consent remains unaffected by the revocation.

The personal data we have from you for the purpose of your newsletter subscription is held by us until you unsubscribe from the newsletter, and is deleted when you unsubscribe. Data which we have saved for other purposes remain unaffected by this.

Brevo

This website uses Brevo to send newsletters. The provider is Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany.

Brevo is a service that can be used to organize and analyze the sending of newsletters, among other things. The data you enter for the purpose of receiving the newsletter will be stored on the servers of Sendinblue GmbH in Germany.

Data analysis by Brevo

With Brevo, we can analyze our newsletter campaigns. For example, we can see whether a newsletter message was opened and which links were clicked. This way, we can determine, among other things, which links were clicked on most often.

We can also determine whether certain predefined actions were taken after opening/clicking (conversion rate). For example, we can see if you made a purchase after clicking on the newsletter.

Brevo also allows us to divide the newsletter recipients into different categories (“cluster”). The newsletter recipients can be subdivided by age, gender, or place of residence, for example. This way, the newsletters can be better adapted to the respective target groups.

If you do not want Brevo to perform an analysis, you must unsubscribe from the newsletter. We provide a corresponding link for this in every newsletter message.

For detailed information on Brevo’s features, please follow this link: https://www.brevo.com/de/newsletter-software/#Brevo

Legal Basis

Data processing is based on your consent (Art. 6 (1) (a) GDPR). You can revoke this consent at any time. The legality of data processing already carried out remains unaffected by the revocation.

Storage duration

The data you provide to us for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter with us or the newsletter service provider and will be deleted from the newsletter distribution list after you cancel the newsletter. Data that we have stored for other purposes remain unaffected. After you unsubscribe from the newsletter distribution list, your email address may be stored in a blacklist with us or the newsletter service provider, if necessary to prevent future mailings. The data from the blacklist is used only for this purpose and is not merged with other data. This serves both your interest and our interest in complying with the legal requirements for sending newsletters (legitimate interest within the meaning of Art. 6 (1) f GDPR). Storage in the blacklist is not time-limited. You can object to storage if your interests outweigh our legitimate interest.

For more information, please refer to Brevo’s privacy policy at: https://www.brevo.com/de/features/data-security/ and https://www.brevo.com/de/legal/privacypolicy/

Order processing

We have entered into a data processing agreement (DPA) for the use of the aforementioned service. This is a data protection contract that ensures that the personal data of our website visitors is processed only according to our instructions and in compliance with the GDPR.

 

5. Plugins and Tools

YouTube

Our website uses plugins from the YouTube site, which is operated by Google. The operator of this website is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

If you visit one of our pages which has a YouTube plugin, a connection to the YouTube servers is established. In doing so, the YouTube server is informed which of our pages you have visited.

Also, YouTube can save various cookies on your terminal. Using these cookies, YouTube can receive information about visitors to our website. This information is used, for example, to compile statistics on the videos, in order to improve user-friendliness, and to prevent attempted fraud. The cookies remain on your terminal until you delete them.

If you are logged into your YouTube account, you enable YouTube to relate your surfing habits directly to your personal account. You can prevent this by logging out of your YouTube account.

We use YouTube for the purpose of presenting our online presence in an attractive manner. This represents a legitimate interest within the meaning of Art. 6(1)(f) GDPR.

You can find further information on the use of user data in YouTube’s data protection regulations here:

https://policies.google.com/privacy?hl=de.

Google Maps

This website uses an API belonging to the map service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

In order to use the functions of Google Maps, it is necessary for your IP address to be saved. This information is generally transmitted to a server in the USA and saved there. The operator of this website has no influence over this data transmission.

We use Google Maps for the purpose of presenting our online presence in an attractive manner, and to make the places mentioned on our website easy to find. This represents a legitimate interest, within the meaning of Art. 6(1)(f) GDPR.

You can find further information on the use of user data in Google’s data protection regulations here:

https://policies.google.com/privacy?hl=de.

Wordfence

We have integrated Wordfence on this website. The provider is Defiant Inc., Defiant, Inc., 800 5th Ave Ste 4100, Seattle, WA 98104, USA (hereinafter “Wordfence”). Wordfence protects our website from unwanted access or malicious cyber attacks. For this purpose, our website establishes a permanent connection to Wordfence’s servers, so that Wordfence can compare its databases with the accesses made on our website and block them if necessary. The use of Wordfence is based on Article 6 (1) lit. f GDPR. The website operator has a legitimate interest in protecting its website from cyberattacks as effectively as possible. If consent has been requested, processing will be carried out exclusively on the basis of Article 6 (1) (a) GDPR and § 25 (1) TDDG, insofar as the consent involves the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of TDDG. Consent can be revoked at any time. Data transmission to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.wordfence.com/help/general-data-protection-regulation/.

Algolia Search

The Bayreuth Tourismus GmbH website uses the search engine service of Algolia Inc. (“Algolia”) to search and index website content. Your IP address and search query will be transmitted to Algolia servers and stored there for 90 days for statistical purposes. Please note Algolia’s Terms of Use (https://www.algolia.com/policies/terms) and Privacy Policy (https://www.algolia.com/policies/privacy). Algolia processes the data exclusively internally for statistical analysis and service monitoring, without sharing it with third parties.

Legal basis for data processing
Processing is based on Article 6 (1) lit. f GDPR.

Purpose of processing
Algolia is used to make the content on our website easier to find and more user-friendly. This is our legitimate interest in accordance with Article 6 (1) (f) GDPR.

Retention period for personal data
The data is stored on Algolia servers for 90 days.

Webcams

With the help of our service provider TMT GmbH & Co. KG (you can find the TMT’s privacy policy under https://www.tmt.de/kontakt/datenschutz/), we integrate external webcam images into our webcam page using the address https://webcam.tmt.de. When you visit the webcam page, data is transmitted (encrypted using the TLS encryption protocol) to our service provider, in order to enable you to view the images. In connection with this, normal log file evaluations for technical purposes are saved on the external server and, in accordance with legal requirements, automatically deleted after a designated period of time. Data is not processed for any other purposes.

Schriftart Didot LT Pro von MyFonts Inc

On this website, we use MyFonts Counter, a web analytics service provided by MyFonts Inc., 500 Unicorn Park Drive, Woburn, MA 01801, USA. Due to license terms, a page view tracking is performed by counting the number of website visits for statistical purposes and transmitting them to MyFonts. MyFonts only collects anonymized data. The data is transmitted by activating JavaScript code in your browser, if applicable. To prevent the execution of JavaScript code from MyFonts altogether, you can install a JavaScript blocker (e.g., www.noscript.net). For more information about MyFonts Counter, see the MyFonts Privacy Policy.

Use of chatbots

We use chatbots to communicate with you. Chatbots are able to respond to your questions and other inputs without human assistance. To do this, the chatbots analyze additional data in addition to your inputs to provide suitable responses (e.g., names, email addresses and other contact data, customer numbers and other identifiers, orders and chat histories). Furthermore, your IP address, log files, location information, and other metadata can be collected through the chatbot. These data are stored on the chatbot provider’s servers. User profiles can be created based on the data collected. Additionally, the data can be used to display interest-based advertising, provided that the other legal requirements (in particular consent) are met. The chatbots can be linked to analysis and advertising tools. 8 / 13 The collected data can also be used to improve our chatbots and their response behavior (machine learning). The data you enter as part of communication will remain with us or the chatbot operator until you request deletion, revoke your consent for storage, or the purpose for data storage no longer applies (e.g., after your inquiry has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected. The legal basis for the use of chatbots is Art. 6 (1) lit. b GDPR, insofar as the chatbot is used for contract initiation or within the scope of contract performance. Insofar as a corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TDDG, insofar as the consent includes the storage of cookies or access to information on the user’s end device (e.g. device fingerprinting) within the meaning of the TDDG. Consent can be revoked at any time. In all other cases, use takes place on the basis of our legitimate interest in the most effective customer communication possible (Art. 6 (1) lit. f GDPR).

Voiceflow

The chatbot from Voiceflow is used. Voiceflow is a platform that allows you to create chatbots.

The operating company of Voiceflow is Voiceflow, Inc., 1055 Bay Street Suite 2012, Toronto, ON, Canada, M5S 3A3.

Voiceflow follows all processes and guidelines for compliance with the GDPR and is ISO27001-compliant. For more information on GDPR compliance, please visit https://www.voiceflow.com/legal/gdpr.

The applicable data protection regulations of Voiceflow can be found at https://www.voiceflow.com/privacy.

No personal data of the website visitor is collected or processed in a simple chat. However, if you would like to communicate directly with us, we need the following information to contact you:

First and last name
Phone number and/or
Email Address

Your data is used solely for communication with you and will not be passed on to third parties. Before we collect this information, you must explicitly consent to the data processing. The chat will be closed without your consent to data collection and processing.

The data you enter will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies. Compelling statutory provisions – in particular retention periods – remain unaffected.

BavariaCloudTourism

We use BayernCloud Tourismus, a service provided by Bayern Tourismus Marketing GmbH, Arabellastraße 17, 81925 Munich, to display map information, events, images, and other tourist information on the page https://www.bayreuth-tourismus.de/entdecken/noch-mehr-bayreuth/ausfluege-in-die-regionen/. By accessing this website, your IP address, device and browser identification, and any information about the use of this website will be transmitted to BayernCloud Tourismus and all service providers involved in the operation of the service. For more information on how BayernCloud Tourismus collects and processes your data, please see the BayernCloud Tourismus Privacy Policy at: https://data.bayerncloud.digital/static/privacy_policy

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